bd bajy Privacy Policy

bd bajy takes its users' privacy very seriously. We believe that every user should have full control over their personal information. In this privacy policy, we clearly state what information is collected from you, for what purpose it is used, how long it is stored, and what your rights are.

For any questions, you can reach our support team 24/7 via live chat or email.

1.1 Information Collected at Registration

When you open an account at bd bajy, the following information is collected from you:

• Full name (as per national ID or passport)
• Date of birth (for age verification — only persons aged 21 and above may register)
• Mobile number
• Email address
• Password (stored in encrypted form)

1.2 Information Collected During Identity Verification

The following documents may be collected during the account verification (KYC) process:

• Scanned copy or photo of national ID or passport
• A recent selfie photo of the user
• Address proof document if required

This information is used solely for identity verification and account security.

1.3 Automatically Collected Information

When you use bd bajy, the following technical information is collected automatically:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Visit time, number of pages viewed, and session duration on the site
• Cookie and local storage data

1.4 Transaction-Related Information

During deposits and withdrawals, payment method details (bKash, Nagad, Rocket, Upay — mobile number and transaction reference) are stored. Full payment card or account numbers are not stored on bd bajy's servers.

bd bajy uses collected information only for the purposes listed below:

2.1 Account Management

Information is needed to create, verify, secure, and manage your account. Mobile number and email are used for login verification, password resets, and sending OTPs.

2.2 Financial Transaction Processing

Payment-related information is needed to complete deposits and withdrawals smoothly. Each transaction is verified to prevent fraud.

2.3 Customer Support

Relevant information from your account is reviewed when resolving issues and providing support, so that a fast and accurate solution can be given.

2.4 Security and Fraud Prevention

Information is analyzed to detect multiple accounts, unusual transactions, or suspicious activity and to ensure the security of the platform.

2.5 Responsible Gaming

Playing patterns are monitored to ensure responsible gaming. If anything concerning appears in a user's playing habits, the necessary steps are taken. For more details, please visit our Responsible Gaming page.

2.6 Technical Improvement

Automatically collected data is used to improve site functionality, identify bugs, and make the user experience smoother.

Cookies and similar technologies are used on the bd bajy website. These are stored as small data files in your browser.

3.1 Essential Cookies

Core site functions — such as maintaining login sessions, storing security tokens, and remembering language preferences — are not possible without these cookies. They cannot be disabled.

3.2 Functional Cookies

These cookies help remember your preferences, settings, and previous usage patterns. They are optional and can be disabled from browser settings.

3.3 Analytical Cookies

Analytical data is collected to understand which parts of the site are used most and where improvements are needed. These cookies are also optional.

4.1 Retention Period

Personal information is stored only for as long as necessary or as required by legal obligations. Records of financial transactions are kept for a specified period even after an account is closed.

4.2 Encryption

All data is transmitted via SSL encryption. Sensitive information stored in the database — particularly passwords and payment references — is secured with industry-standard encryption.

4.3 Access Control

Access to user information is restricted to authorised staff only. Each staff member's access is defined according to their responsibilities, and all access is logged.

4.4 Security Monitoring

Server and database security is monitored continuously. When suspicious activity is detected, an automated alert system is activated and necessary steps are taken immediately.

bd bajy never sells users' personal information or shares it with third parties for advertising. However, limited data sharing may occur in certain specific circumstances:

5.1 Payment Processors

The information needed to complete transactions via bKash, Nagad, Rocket, and Upay is sent to the respective payment platforms. This information is used solely for processing the specific transaction.

5.2 Technology Service Providers

Necessary information may be shared with providers of server hosting, data analysis, or security services. These providers operate under strict confidentiality agreements.

5.3 Legal Obligations

Information may need to be provided upon a court order or a valid request from the relevant authority. In such cases, only information relevant to the specific request is provided.

5.4 Fraud Prevention

If serious fraud or suspected money laundering arises, the relevant authority may be notified in accordance with applicable regulations.

Every user registered at bd bajy has the following rights:

6.1 Right to Access Information

You may request to know what personal information is stored about you. This request can be made through the user support team.

6.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. Some information (such as name and date of birth) may require identity verification documents to correct.

6.3 Right to Delete Information

If you request account closure, personal information beyond legal obligations will be deleted. Records of financial transactions are kept for a specified period.

6.4 Data Portability

You may request a copy of your account information. This is generally provided in a standard format.

6.5 Right to Object to Processing

In certain cases, you may object to the processing of your information, particularly regarding marketing communications. A request to stop receiving promotional messages can be made at any time.

All services of bd bajy are exclusively for persons aged 21 or above. We do not knowingly collect any information from minors. Age is verified at registration and identity documents are checked in suspicious cases.

If a parent or guardian believes their minor child has registered by mistake, please notify our support team immediately. We will take the necessary steps promptly.

bd bajy's servers may be located in various locations. Personal information may be transferred outside Bangladesh for processing. In all such transfers, appropriate security measures are ensured and the confidentiality of the data is maintained.

For international data transfers, bd bajy uses industry-standard agreements and technical safeguards to keep your information secure at all times.

bd bajy reserves the right to amend this privacy policy as needed. If any significant changes are made, users will be notified by email or through the site.

The updated policy will take effect from the date of publication. Continued use of the site after changes are made will be considered acceptance of the new policy. You are therefore encouraged to check this page regularly.

If you have any questions or need clarification about this policy, please contact our support team directly. You can also visit the About Us page for general information about bd bajy.

For any questions, complaints, or requests regarding the privacy policy, please contact us through the following:

• Live Chat: Talk to us directly 24/7 via the chat button on the site
• Email: [email protected]

Our support team provides service in both Bengali and English. Privacy-related requests are generally responded to within business days.